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CSP JV

In a move to rationalise the supply chain, Interserve, with supply chain partner Cyprus Service Provider (CSP), was selected as Infrastructure Support Provider (ISP) for property management and capital works across seven military sites in Cyprus in May 2006. Covering an area of around 100 square miles, these sites include RAF Akrotiri and Episkopi Support Unit in the Western Sovereign Base Area and Dhekelia Garrison, the Ayios Nikolaos Station and their link road in the East.

This five year, island-wide service is worth around £30m per year and covers a diverse range of military facilities including airfields, communication facilities, accommodation, medical, leisure and administration centres.

The concept of one service provider is a fundamentally different approach to the previous arrangements in Cyprus. FM services used to be provided to British Forces using different contractors for each type of service. This step-change in service delivery reflects the UK Prime Contracting initiative, which offers Defence Estates better long term value for money through more efficient supply change management, economies of scale and collaborative working to promote a culture of continuous improvement.

Services

•Planned and reactive maintenance
•Maintenance of operational and non-operational buildings including aircraft hangars, garrisons and messes and site infrastructure such as roads and runways and recreational areas
•24/7 multi-lingual intelligent helpdesk
•Minor works projects
•Major projects
•Professional support services to Defence Estates

Achievements

•Successful integration of multi-lingual, ex MoD and Cypriot workforce
•Successful integration and development of a new supply chain
•Implementation of new standards of health and safety
•New island-wide IT based management systems
•The introduction of a contract-wide intranet – ISPortal, bringing corporate and project-wide information to the desktop which can be deployed with different levels of access to all parties within the contract as well as Interserve in the UK
•The rapid building of a business built on trust and mutual confidence
•97% audited customer satisfaction
•Successful completion of a number of community projects including the upgrading of facilities at Dhekelia Primary School and the creation of a facility for the Cyprus Missing Persons committee
•Finalist in the 2008 EuroFM Awards in the category of Partners Across Borders

Facts & Figures

Contract value: £22m per year
Duration: 5 years (with 2 years extension)
Cyprus Service Provider is a joint venture of six local companies:Cybarco, Atlas Pantou, Giovanis, Telmen, Kyriakides and G & E Thermosolar  
79 people transferred under TUPE
550 Interserve/CSP staff employed across the six sites
A single, multi-lingual 24/7 helpdesk to answer enquiries on all services
An intranet links 550 people across three sites through a shared server

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